Lawn Care Terms Of Service
Lawn Mowing – TERMS OF SERVICE
Mowing. Every mowing service includes trimming along the turf perimeter, edging along sidewalks and driveways, and blow-off of all walkways and paved areas. The mowing direction is rotated regularly and cut with sharpened blades. The mowing height is set between 2½”- 3½” depending on climate and turf conditions.
Bi-Weekly Mowing. We offer this budget service primarily for people who water their lawn infrequently. Most lawns require weekly mowing, especially if it rains or if fertilizer is applied. Cutting too much at one time can damage the grass. It also takes longer to mow – sometimes longer than the time to mow it twice at regular length. Be advised that bi-weekly mowing is subject to an overgrowth fee and it is not uncommon for bi-weekly customers to receive one or two of these fees per season. If you are unsure how quickly your lawn grows we recommend starting with weekly service – you can always skip a week now-and-then if needed.
Overgrowth. Grass over 6” high or edging overhanging the sidewalk is considered overgrown and is subject to an additional fee of $25. Unfortunately, we cannot mow lawns over 12″ due to the limitations of our mowers. Sometimes, overgrown lawns cannot not bagged due to clogging of our mowers. It may take several more mows before your lawn will look good again.
Watering. Wet grass is very hard to mow. Please do not water your lawn the night before or the morning of your scheduled mowing day.
Trees. Although we use caution, please protect the base of your trees with a wrap or protective sleeve. Specialized Property Care, LLC is not responsible for scuffs or scars to trees due to use of a string trimmer.
Lawn Care Program. We email (1) day prior to any Lawn Program treatment and leave a detailed report of each application on your door at the time of service. Please keep people and pets off the lawn for a minimum of 4 hours following a lawn treatment. Read and follow ALL directions posted on your door or on signs in the yard. Pesticides, however mild, can be dangerous to humans and pets and exposure may lead to injury or illness. Specialized Property Care, LLC is not responsible for any such injury or illness as a result of not following our recommendations or directions.
Sprinklers Blow-Out. The system is winterized through the use of forced air and valves/timers turned off. Repairs are subject to additional cost. Specialized Property Care, LLC is not liable for overall system performance or damages due to malfunction (i.e. flooded basements).
Cleanups. Cleanups are customized for your specific needs and may include: leaf or miscellaneous debris removal, preparation of beds and rock areas, winter preparation of ornamental grasses and plants, removal of pine needles, or other. Cleanups are billed per man hour ONLY while we work.
Scheduling. For route efficiency, most services are set on a particular day, but not a particular time. We will notify you of your mowing day. As our mowing schedule fills out, you will notice that we come around the same time each day. Lawn Care Program treatments are never on the same day as your mowing. You need to be home for Sprinkler Blow service, which are time specific appointments.
Pets and Gates. Gates must be unlocked on the day of service. If we cannot mow the back yard due to a locked gate, you will still be charged. We are very careful about closing gates, but cannot guarantee that a pet will not escape. Specialized Property Care, LLC is not responsible for lost or injured pets.
Yard Debris. Customer agrees to clear all turf areas of all major debris, children’s’ toys, and pet feces before every service. We reserve the right to cancel service and charge a $10 trip fee should there be an unreasonable amount of debris or pet feces in the yard.
Delays and Weather. Weather delays are rescheduled for the following day. Should emergency or any circumstance outside of our reasonable control prevent us from servicing your home, service will be rescheduled as soon as possible.
Notice. We send invoices, notifications and updates primarily through email.
Payment. Payment for your service is conveniently billed to your debit or credit card the same day or the day after a service is performed. If you have multiple visits on one day, you may have separate charges or one combined charge. By providing your credit card information you authorize Specialized Property Care, LLC to automatically charge the credit card the service rate upon completion of each service. An invoice with a confirmation of charges will be emailed immediately after charges occur.
Hourly Services. Invoices for hourly services are emailed for you to review the same day service is performed. You have 3 days to contact us with any questions or concerns. If we do not hear from you, we will charge the card on file after 3 days.
Declined Cards. In the event that a card is declined, we will try the card again the following day. If the card does not go through a second time, your services will be put on hold until we are able to reach you. If you respond quickly with another card, we will promptly put you back on the schedule.
Card Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. Credit card and personal information are transmitted by secure servers. If you dispute a charge to your credit card, you should call Specialized Property Care, LLC immediately and we will investigate the matter.
Pre-Payments. Should a customer pre-pay for services and cancel before the agreed upon end date a refund shall be paid to the customer for services not rendered on a pro-rated basis. The percentage discount the customer received for services already rendered will be taken as penalty for early cancellation and subtracted from the refund.
Legal. Specialized Property Care, LLC will furnish labor, material and equipment necessary to perform the services. Specialized Property Care, LLC guarantees that it will perform all services in a workmanlike manner according to standard industry practices. Should Customer’s property be damaged by any failure of Specialized Property Care, LLC to fulfill its obligation, Specialized Property Care, LLC shall repair or replace such damaged property. Specialized Property Care, LLC is not liable for any damage due to acts of nature or circumstances outside the reasonable control of the company. Your inability to receive or the failure of Specialized Property Care, LLC to send email notifications for credit card transactions does not create any liability on the part of Specialized Property Care, LLC. Cancel any time.
100% Satisfaction Guarantee. If you are unsatisfied with any service, for any reason, we will re-perform the service to your liking. If you are still unsatisfied, the service is free.